The National Agency of Information Society (AKSHI) has responded to recent claims about Diella, the artificial intelligence system operating on Albania’s e-Albania portal.
AKSHI said the webpage users see is only the system’s interface. It is not the system itself.
When citizens ask Diella for a document, the request is processed within government infrastructure. AKSHI developed the AI system with Microsoft, using OpenAI models on Azure.
“The page is what users see. The system that does the work operates behind it,” AKSHI said.
The agency explained that properly secured systems do not expose internal server addresses, credentials or secret keys in publicly accessible code.
AKSHI said that the absence of such information from the webpage code does not mean that the system does not exist. Instead, it reflects basic cybersecurity practices.
The agency also clarified that generic internet addresses such as “aibot-api” have never been part of Diella or AKSHI’s infrastructure. Therefore, their behavior cannot be used to assess how Diella operates.
According to AKSHI, Diella has operated within e-Albania since January 2025. It has processed more than 120,000 electronically sealed official documents so far.
AKSHI said the system was developed with Microsoft and uses OpenAI models on Azure. It also operates with dedicated logging and monitoring mechanisms.
“An image, an avatar or a static webpage cannot process and electronically seal official documents,” AKSHI said.
The agency welcomed professional analysis and criticism based on verifiable facts and methods. It also stressed the importance of providing accurate information to the public.
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