TIRANA, May 12 – Albanian Mail and IdentiTek signed a cooperation agreement on improving service delivery for citizens in Albania and abroad. The two institutions aim to strengthen access, security, and efficiency in identity-related services.
The agreement was signed by Albanian Mail Administrator Etjen Xhafaj and IdentiTek Administrator Silda Anagnosti Çepe. They formalised cooperation on the distribution of services and coupons across the country.
Meanwhile, Xhafaj said the agreement regulates exclusive service provision and nationwide distribution. He said the arrangement increases access and improves efficiency in identity document services.
In addition, he said citizens will benefit from faster and safer procedures. He linked these improvements to electronic identity cards, biometric passports, and residence permits. He also said the postal network will ensure nationwide coverage.
At the same time, IdentiTek and Albanian Mail described the agreement as part of public service modernisation. They said the cooperation strengthens service quality and administrative performance.
Overall, the institutions said the agreement supports more efficient and accessible public services for citizens.
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