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The 5Ps of Service Excellence: A Practical Roadmap for Albanian and Western Balkan Service Providers

By Professor Alaa Garad Tirana Times, April 07, 2026 – In my earlier article for Tirana Times, I described Albania as a country that moves from being visited to being remembered. Having since deepened my engagement with the Albanian health tourism and hospitality ecosystem, and having had the privilege of …

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Deputy Speaker Spahiu visits Arbëresh community in Italy

TIRANA, April 7 – Deputy Speaker of the Albanian Parliament Klodiana Spahiu visited Italy, stopping in Hora e Arbëreshëvet, a key center of the Arbëresh community and Albanian cultural heritage. During her visit, Spahiu met with the town mayor, Rosario Petta. They discussed ways to strengthen institutional cooperation and preserve …

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Tourism in Gjirokastër shows positive trend but service improvements needed

TIRANA, April 7 – Tourism in Gjirokastër is showing strong growth this season, with increased interest from domestic and international visitors. Tour operators report satisfactory bookings and expect visitor numbers to rise further in the summer months. Despite this growth, several challenges persist that require urgent attention. One major concern …

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New road to Ksamil nearing completion ahead of summer season

TIRANA, April 7 – Ksamil, a top tourist destination in southern Albania, is preparing for the summer season with improved access and infrastructure. Visitor numbers have risen in recent years, prompting upgrades to support tourism. The new road connects Ksamil to the Pulëbardha beach junction. It features panoramic sidewalks and …

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Austria ranks fifth-largest investor in Albania in 2025

Austria ranked as the fifth-largest investor in Albania in 2025. Austrian investments reached €146 million, up 22.7% from 2024, according to the Bank of Albania. Austrian capital flows target key sectors. They focus on insurance, energy, and hospitality services. Businesses see strong growth potential in these areas. Austria’s total investments …

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From Emigration to Agritourism: Reçi Urges Return to Albania

Esat Reçi spent years working in Greece. Then, he returned to his hometown in Kurbin. Before, he worked in construction. Now, he invests in agritourism. He turned his grandparents’ house into a guesthouse. Today, it attracts both local and foreign visitors. “Lahuta e Vjetër” sits among green hills. Moreover, it …

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Driloni: A Peaceful Oasis That Attracts Tourists

Driloni Natural Park lies just 6 km from Pogradec. It ranks among Albania’s most beautiful tourist spots. Recent investments transformed the park into an eco-tourism hub. They also increased its appeal for visitors from Korçë. The infrastructure now includes about 4,000 meters of walking paths. In addition, the park area …

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Kosova’s PM Kurti sees no progress on presidential deal after Democratic League talks

TIRANA, April 7 – Prime Minister Albin Kurti of Kosova said after a two-hour meeting with Democratic League of Kosova leader Lumir Abdixhiku that the discussions produced no new developments. Kurti remained optimistic that talks could eventually lead to an agreement but stressed that today’s meeting did not yield results. …

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Vaçe Zela, Albania’s queen of song

TIRANA, April 7 – Today marks the birthday of Vaçe Zela, one of Albania’s most beloved musical icons. Her powerful and emotive voice shaped the country’s musical identity and continues to inspire generations. Born in Lushnjë in 1939, Zela rose to national fame through her performances on RTSH and as …

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Justice Minister Gogu meets students in Elbasan: European integration guides daily justice

TIRANA, April 7 – Justice Minister Toni Gogu met students in Elbasan to discuss European Union integration and judicial reform. Gogu emphasized on social media that “Europe is not just a political destination. It is a daily standard of operation.” He highlighted concrete results from judicial reform, including new institutions, …

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Gonxhja in Zurich: Albania Positions Itself as a Safe Destination for Quality Investment

Albania is positioning itself as a safe destination for quality investment and sustainable development, Tourism, Culture and Sports Minister Blendi Gonxhja said in Zurich. Gonxhja attended the “Safe Haven” forum in Zurich. The event focused on global economic trends, investment, risk management, portfolios, and digital identity. During the forum, participants …

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Albanian President Begaj Attends Farewell Ceremony for Norway’s King Harald V

Albanian President Bajram Begaj attended the farewell ceremony for King Harald V of Norway in Oslo, joining monarchs and world leaders in paying tribute to the late Norwegian king. The ceremony took place at Oslo Cathedral following a solemn procession from the Royal Palace. Representatives from several countries attended the …

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NATO Delegation Visits Durres Port to Discuss Security and Corridor VIII

A high-level NATO delegation visited the Port of Durres on Wednesday to assess its port capacities and strategic role in regional security and logistics. The delegation was led by the Commander of NATO’s Joint Force Command in Naples. Representatives of the Albanian Armed Forces and Naval Force Commander Rear Admiral …

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Citizens Can Now Rate Consular Services Online Across Albania’s Diplomatic Network

Albanian citizens can now rate consular services online as part of a new initiative aimed at improving the quality and efficiency of services. Minister for Europe and Foreign Affairs Ferit Hoxha announced the new evaluation system on Wednesday. Starting today, citizens can scan a QR code at any location where …

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UNDP Approves New Albania Program Focused on Jobs, Economy and Justice

The Executive Board of the United Nations Development Programme (UNDP) has approved a new Country Programme for Albania for 2027–2031. The five-year programme will support Albania’s development. It will also accelerate reforms and advance the country’s European Union integration process. The programme has three main priorities. First, it will promote …

News
Hoxha: News Agencies Stand on the Front Line Against Disinformation

Minister for Europe and Foreign Affairs Ferit Hoxha attended the international conference “The Balkans Meet in Trieste” on Wednesday. The Italian news agency ANSA and the Alliance of Balkan News Agencies (ABNA) organized the conference. The Friuli Venezia Giulia Region and the Central European Initiative (CEI) also supported the event. …

News
Former Deputy PM Balluku Faces New Corruption Evidence

Tirana Times, September 09, 2026 — Albania’s Special Prosecution Office Against Corruption and Organized Crime has uncovered new evidence in its widening investigation of former Deputy Prime Minister Belinda Balluku, increasing pressure on one of the most powerful figures of the governing Socialist Party. SPAK said Wednesday that a special …

News
High Fire Risk in Shkodër, Elbasan and Fier as temperatures reach 33°C

The Institute of GeoSciences (IGJEO) warns of a high fire risk this afternoon and tomorrow in Shkodër, Elbasan and Fier counties. Meanwhile, other parts of the country will face a moderate risk. However, the high-risk level will affect only localised areas in some counties. These include northeastern Lezhë, northeastern Tirana …

News
Territorial reform, OSCE ambassador: No decision should be made without national-level consultation

The Head of the OSCE Presence in Albania, Michel Tarran, said in Pogradec that the territorial reform remains under discussion and that no final decision has been made so far. Asked about the consultation process, Tarran stressed that the OSCE does not impose a specific model for territorial organization. He …

News
Bank of Albania, World Bank step up cooperation on digital payments

Bank of Albania Governor Gent Sejko met with a World Bank delegation to discuss Albania’s economic performance, EU integration and payment-system modernization. Sejko said the economy continues to perform well, supported by growth, stronger employment and incomes, and financial stability. He also highlighted Albania’s progress toward EU standards. The talks …

News

Gonxhja in Zurich: Albania Positions Itself as a Safe Destination for Quality Investment

Albania is positioning itself as a safe destination for quality investment and sustainable development, Tourism, Culture and Sports Minister Blendi Gonxhja said in Zurich. Gonxhja attended the “Safe Haven” forum in Zurich. The event focused on global economic trends, investment, risk management, portfolios, and digital identity. During the forum, participants …

News

Albanian President Begaj Attends Farewell Ceremony for Norway’s King Harald V

Albanian President Bajram Begaj attended the farewell ceremony for King Harald V of Norway in Oslo, joining monarchs and world leaders in paying tribute to the late Norwegian king. The ceremony took place at Oslo Cathedral following a solemn procession from the Royal Palace. Representatives from several countries attended the …

News

NATO Delegation Visits Durres Port to Discuss Security and Corridor VIII

A high-level NATO delegation visited the Port of Durres on Wednesday to assess its port capacities and strategic role in regional security and logistics. The delegation was led by the Commander of NATO’s Joint Force Command in Naples. Representatives of the Albanian Armed Forces and Naval Force Commander Rear Admiral …

News

Citizens Can Now Rate Consular Services Online Across Albania’s Diplomatic Network

Albanian citizens can now rate consular services online as part of a new initiative aimed at improving the quality and efficiency of services. Minister for Europe and Foreign Affairs Ferit Hoxha announced the new evaluation system on Wednesday. Starting today, citizens can scan a QR code at any location where …

News

UNDP Approves New Albania Program Focused on Jobs, Economy and Justice

The Executive Board of the United Nations Development Programme (UNDP) has approved a new Country Programme for Albania for 2027–2031. The five-year programme will support Albania’s development. It will also accelerate reforms and advance the country’s European Union integration process. The programme has three main priorities. First, it will promote …

News

Hoxha: News Agencies Stand on the Front Line Against Disinformation

Minister for Europe and Foreign Affairs Ferit Hoxha attended the international conference “The Balkans Meet in Trieste” on Wednesday. The Italian news agency ANSA and the Alliance of Balkan News Agencies (ABNA) organized the conference. The Friuli Venezia Giulia Region and the Central European Initiative (CEI) also supported the event. …

News

Former Deputy PM Balluku Faces New Corruption Evidence

Tirana Times, September 09, 2026 — Albania’s Special Prosecution Office Against Corruption and Organized Crime has uncovered new evidence in its widening investigation of former Deputy Prime Minister Belinda Balluku, increasing pressure on one of the most powerful figures of the governing Socialist Party. SPAK said Wednesday that a special …

News

High Fire Risk in Shkodër, Elbasan and Fier as temperatures reach 33°C

The Institute of GeoSciences (IGJEO) warns of a high fire risk this afternoon and tomorrow in Shkodër, Elbasan and Fier counties. Meanwhile, other parts of the country will face a moderate risk. However, the high-risk level will affect only localised areas in some counties. These include northeastern Lezhë, northeastern Tirana …

News

Territorial reform, OSCE ambassador: No decision should be made without national-level consultation

The Head of the OSCE Presence in Albania, Michel Tarran, said in Pogradec that the territorial reform remains under discussion and that no final decision has been made so far. Asked about the consultation process, Tarran stressed that the OSCE does not impose a specific model for territorial organization. He …

News

Bank of Albania, World Bank step up cooperation on digital payments

Bank of Albania Governor Gent Sejko met with a World Bank delegation to discuss Albania’s economic performance, EU integration and payment-system modernization. Sejko said the economy continues to perform well, supported by growth, stronger employment and incomes, and financial stability. He also highlighted Albania’s progress toward EU standards. The talks …